A brand new Microsoft bug is stopping sure Outlook customers from accessing encrypted emails

A brand new over-the-air (OTA) software program patch from Microsoft, construct 19426.20218 of the Outlook (Basic) Home windows consumer, has inadvertently launched a novel bug into the enduring electronic mail program: upon updating, customers are reporting the shortcoming to open ‘encrypt solely’ emails by common means (via TechRadar)

Upon updating to this bugged construct of Outlook (Basic), trying to open an ‘encrypt solely’ electronic mail might end in an error message showing on-screen. Reasonably than enterprise as typical, textual content will seem throughout the app’s Studying Ache part that reads: “This message with restricted permission can’t be seen within the studying pane till you confirm your credentials. Open the merchandise to learn its contents and confirm your credentials.” Opening the email then ends in a null “message_v2.rpmsg” attachment file showing, which might’t be learn in-line.

Over on the official Microsoft support website, the corporate acknowledges basic Outlook’s newly-broken habits, with the standing part of the web page writing: “The Outlook Crew is investigating this difficulty for a repair. We’ll replace this matter after we know extra.”

Three workaround strategies can be found

You may have to depend on these stopgap options till Microsoft points one other Outlook patch

In case you’re an lively Outlook (Basic) person on Windows 10 or 11, and if the damaged OTA code has already crushed you to the replace punch, there are three essential interim options accessible at your disposal. Firstly, Microsoft itself has printed the next steps as a brief repair:

1. Navigate to the Choices tab inside the primary ribbon menu on the prime of the display screen, after which choose the Encrypt choice.
2. Subsequent, faucet or click on on Do Not Ahead.

If this does not do the trick, Microsoft additionally offers a secondary workaround, which includes reverting to an older model of basic Outlook from earlier than the problem arose in construct 19426.20218. To roll again your software program, comply with these steps:

1. Save all of your work after which shut all operating 365 Copilot / Workplace 365 functions.
2. From right here, open an elevated Command Immediate (the Command Immediate in its elevated type is accessible by way of Home windows Search > Command Immediate (Admin) or by right-clicking on the Home windows brand button and choosing Terminal (admin).
3. Subsequent, run the next command throughout the Command Immediate interface:

"%programfilespercentCommon FilesMicrosoft SharedClickToRunofficec2rclient.exe" /replace person updatetoversion=16.0.19426.20186 Lastly, as a ultimate resort, you may think about switching to a different Home windows 11 electronic mail consumer for viewing incoming ‘encrypt solely’ emails — at the very least till an official patch is pushed out to Outlook (Basic). Choices embody the primary Outlook.com web site, the brand new web-based Outlook app for Home windows, in addition to third-party choices like Wino Mail, Mozilla Thunderbird, and Spark Mail.